Privacy policy

Chappelli Cycles | United Kingdom & United States
Effective: June 2026

Introduction

Chappelli Cycles ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the personal information you provide when you visit our website or make a purchase with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) where applicable, and relevant US state privacy laws including the California Consumer Privacy Act (CCPA).

Who We Are

Trading Name: Chappelli Cycles
Head Office: 15 Fuljames Ln, New Farm QLD 4005, Australia
UK Establishment: Unit L, Tees Commerce Park, Dockside Road, Teesside TS6 6UZ, England
Contact Email: infos@chappelli.com

For the purposes of data protection law, Chappelli Cycles is the data controller responsible for your personal data.

Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: your full name and any username or similar identifier.
  • Contact Data: your email address, delivery address, billing address, and telephone number.
  • Transaction Data: details of products you have purchased, your chosen payment method type (not full card details), and your order history.
  • Technical Data: your IP address, browser type, device type, pages visited, and the date and time of your visits.
  • Marketing Preferences: your preferences for receiving marketing communications from us.

How We Use Your Information

We use your personal data only for lawful purposes and only to the extent necessary:

  • To process and fulfil your order: necessary to perform the contract we have with you.
  • To send order confirmations and dispatch notifications: necessary to perform the contract we have with you.
  • To provide customer support: necessary for our legitimate interests in operating a quality service.
  • To prevent fraud and ensure security: required by law and for our legitimate interests.
  • To improve our website: for our legitimate interests in developing our products and services.
  • To send marketing emails: only with your explicit consent. You may withdraw consent at any time.
  • To comply with legal obligations: such as financial record-keeping and responding to lawful requests.

Sharing Your Data

We do not sell, rent, or trade your personal data to any third parties. We may share your data only in the following limited circumstances:

  • Delivery and logistics partners, solely to fulfil and deliver your order.
  • Payment processors, to handle your transaction securely.
  • IT and platform service providers who operate our website and back-end systems.
  • Legal or regulatory authorities, if we are required to disclose information by law or to protect our legal rights.

All third-party service providers are contractually obligated to process your data securely and only for the purposes we specify. They may not use your data for their own purposes.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for legal, accounting, or regulatory requirements. Order and financial records are retained for a minimum of seven years in compliance with tax and financial regulations. Marketing data is deleted promptly upon unsubscription or withdrawal of consent.

Your Rights

Depending on your location, you have the following rights in relation to your personal data:

  • Right to Access: you may request a copy of the personal data we hold about you.
  • Right to Rectification: you may request that we correct any inaccurate or incomplete data.
  • Right to Erasure: you may request that we delete your personal data, subject to any legal obligations we have to retain it.
  • Right to Restrict Processing: you may ask us to limit how we use your data in certain circumstances.
  • Right to Data Portability: you may request your data in a structured, machine-readable format.
  • Right to Object: you may object to our processing of your data for direct marketing purposes.
  • Right to Withdraw Consent: where we process your data based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at infos@chappelli.com. We will respond within 30 days (UK GDPR) or 45 days (US applicable laws). If you are a UK resident and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings at any time. Please refer to our Cookie Policy on our website for full details.

Security

We implement industry-standard technical and organisational measures to protect your information, including SSL/TLS 256-bit encryption for all data in transit, secure payment processing through PCI DSS-compliant providers, and strict internal access controls. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately at infos@chappelli.com and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: infos@chappelli.com
Head Office: 15 Fuljames Ln, New Farm QLD 4005, Australia
UK Fulfilment: Unit L, Tees Commerce Park, Dockside Road, Teesside TS6 6UZ, England